Order and Return Policy

At Clothing Zilla we are committed to providing you with a seamless shopping experience. Please review our order and return policy to ensure clarity and satisfaction when shopping with us.

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Order Policy

1. Placing an Order

   • Browse our collection and add your desired items to the cart.
   • Complete the checkout process by providing accurate shipping and payment information.
   • Once your order is placed, you will receive an email confirmation with your order details.

2. Order Processing

   • Orders are processed within  2-5 business days, excluding weekends and public holidays.
   • During high-demand periods, processing times may vary, and we will notify you of any delays.

3. Order Changes or Cancellations

   • Changes or cancellations can be made within  12 hours of placing the order by contacting our customer support at Contact@Clothingzilla.com.
   • Once the order has been processed, changes or cancellations are no longer possible.

4. Shipping and Delivery

   • We offer shipping across USA. Delivery times vary based on location and chosen shipping method.
   • Tracking details will be emailed once your order is shipped.

5. Order Issues

   • If your order arrives damaged, incomplete, or incorrect, please notify us within  48 hours of delivery. We will promptly resolve the issue.

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Return and Exchange Policy

1. Eligibility for Returns

   • Items can be returned within 30 days of delivery.
   • Returned items must be in their original condition, unworn, unwashed, with tags attached, and in original packaging.
   • Items that are damaged, worn, or altered are not eligible for returns.

2. Non-Returnable Items

   • Due to hygiene reasons, the following items are non-returnable:
     • Intimate apparel 
     • Accessories
     • Sale or clearance items
   • Custom or personalized items are also non-returnable.

3. Return Process

   • To initiate a return, contact us at Contact@clothingzilla.com with your order details and the reason for return.
   • Once approved, you will receive a return authorization and instructions on how to return your item.
   • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refunds

   • Refunds are processed within 7-10 business days of receiving the returned item.
   • Refunds will be credited to the original payment method.
   • Shipping costs are non-refundable unless the return is due to a mistake on our part.

5. Exchanges

   • We offer exchanges for size or color within 30 days of delivery.
   • Exchanges are subject to product availability. If the desired item is out of stock, a refund will be issued.

6. Final Sale Items

   • Items marked as “Final Sale” cannot be returned or exchanged.